Category Archives: Life

The Fruitless Pursuit of Organizational Self-Interest

Are you only seeing yourself?

I am amazed at the ingenuity of companies borne from the vision of a shared economy. Homes, cars, clothes, specialized equipment, bicycles and toys are just a few of the possessions that have morphed from sole ownership to group use.  In the recent past, it was unthinkable for us to share our homes with strangers who were just ‘travelling through’.

Just a decade ago, Microsoft’s proprietary encyclopedic platform called “Encarta”  tanked, superseded by the open-sourced Wikipedia (tagline free encyclopedia).  My family members would make fun of me when I quoted  my source as Wikipedia (others also thought to make fun, see here ). Now it is a respected resource on the web.

Open source has won out and collaboration is the preferred business model. Are we learning from this?

Organizations benefit from participating in a shared economy. A true approach would not be the result of the latest round of downsizing, or mergers….cost saving measures that don’t speak to an organic strategy. The culture that spawns innovation is different.

Organizations need to begin to think about their success in terms of others’ successes.

About a year ago, I was invited to a “Bring Your Parents To Work Day” at Amazon, and was treated to a day-long experience of multiple educational workshops in which representatives of various divisions shared the mission and passion of Amazon. Among other ideas, what sticks with me is how open the company is to collaboration with their customers and even with their competitors.

For sure, companies and organizations need to perpetuate themselves, but even Amazon’s Founder and CEO, Jeff Bezos said “One day Amazon will fail” however employees need to postpone that eventuality by “obsessing over customers” and not worrying about its own survival: “If we start to focus on ourselves, instead of focusing on our customers, that will be the beginning of the end…..we have to try and delay that day for as long as possible.”

Even Apple has ventured into these waters. CEO Tim Cook speaks about the key traits of employees who are oriented to collaboration and not attached to personal recognition. (For sure, there is still a long way to go, even there).

I would love to see more examples in the Jewish community of true collaborative models. Often, there is a tendency to put up even more barriers, in an attempt to save whatever constituencies there are from falling away. I often have a hard time making distinctions between the nuanced missions of organizations who seem to have similar goals.

It just makes sense, in an era of diminishing resources, to be nimble and humble enough to actively seek partnerships. The willingness to share derives from an organizational culture that supports it, not as puffy words in a mission statement, but as a core part of the organization’s strategy and direction. Not simply as a survival mechanism, but because working together ultimately makes the most sense. Rather than duplicating resources, organizations can exponentially expand their reach if they buddy-up.

This take more up-front work, more of a focus on long term vision than short terms gains.  This concept is already noted in our tradition:

“One time I was walking along the path, and I saw a young boy sitting at the crossroads. And I said to him: On which path shall we we walk in order to get to the city? He said to me: ‘This path is short and long, and that path is long and short.” Talmud Eruvin 53b

Meaning, sometimes the most expedient way takes more up front time and effort. Ultimately, the choice is ours.
Do we want to take shortcuts that might put the goal even further away? Do we focus on the here an now, the short-term results and worry about the consequences later? Do we busy ourselves with the everyday so we can’t focus on strategies that make sense for the long-term?
We need to take the longer road, but doing that takes patience and commitment. It also assures us that we will arrive where we want to and be successful once we get there.

Will you value your baggage more than a life?

What would you do in an emergency?

I heard something disturbing that I couldn’t shake off. This is not what I usually write about, but I feel compelled to not let this incident go by without a comment.

A Russian jet crashed, on the runway, the rear of the plane totally swallowed up by flames as it made its emergency landing. The circumstances and causes are still under investigation. Seventy-eight passengers were on the plane, 41 of whom died.

The whole event was upsetting, but what struck me was how the reporter ended her report:  “…..some were fortunately able to leave the front of the plane with their luggage”. This did not strike the reporter as odd, and there was not further comment as the station moved on to the next story.

It was the phrase “with their luggage” that got me sick. I couldn’t help visualizing the entire frantic situation (this is why I can’t watch violent movies)…people hysterically trying to get off the plane, escaping immanent death, while people were going into the overhead bins to get their luggage. 

How could people think about taking their belongings at a time when seconds count? The aisles are narrow, people need to wait for others in front of them, any delay could be tragic. Would people value their own possessions over the lives of others? What does this say about how we honor ourselves as God’s creations? Everything in our Jewish tradition is about the preservation of life, not the preservation of things. On the holiest of days, even if it means breaking the rules of observances, we are taught that the value of life is above all else, a value that is known as “Pikuach Nefesh”.

I wanted to find out more information about evacuation procedures. Can people opt to hold up the evacuation process because they want to take their belongings? Doesn’t the Federal government have regulations about that? Google complied and with speed. Some things were upsetting but unfortunately not surprising.

This 168 page report, from the National Transportation Safety Board describes results of multiple evacuation procedural trials and sadly concludes “that most passengers seated in exit rows do not read the safety information provided to assist them in understanding the tasks they may need to perform in the event of an emergency evacuation, and they do not receive personal briefings from flight attendants even though personal briefings can aid passengers in their understanding of the tasks that they may be called upon to perform

The pertinent section for this discussion, Retrieval of Carry-On Baggage, states in passenger pre-flight briefing materials along with pictures, that “carry-on luggage should not be taken during an evacuation” (p. 78) making the message clear. In addition, flight attendants commanded passengers to “leave everything” during the evacuation. Despite these methods, passengers often took their belongings. In one episode, “nearly 50 percent reported attempting to remove a bag during their evacuation” (p.67). 

The report noted that flight attendants receive training on ways to efficiently maintain a constant flow of passengers out of the emergency exits, however, “flight attendants reported that their attempts were often thwarted by passengers’ insistence on retrieving their carry-on luggage before evacuating” (p.67).

This has me shaking my head: “Passengers exiting with carry-on baggage were the most frequently cited obstruction to evacuation.” (Ibid). “By retrieving luggage during an evacuation, passengers increase the potential for serious injuries or loss of life.”

It seems that other posts have been written about this issue: “Don’t Be Selfish And Do This is an Emergency Evacuation” is an example and offers video clips of passengers evacuating an emergency exit with their bags.

I hope and pray that I will never be in the situation that people found themselves in today. I can’t imagine how frightful it must have been to be in that plane. I am trying very hard not to judge those who left the plane with their bags. Maybe getting their bags was their security. Maybe they resorted to robotic behavior. Maybe in times of crisis, they weren’t able to think clearly.

I learned a lot about human behavior today, and was mostly saddened by what I read. I know that as human beings, we so often rise to the occasion to help others, and I will focus my attention on that.

 

 


What do you want to read on a synagogue sign?

 

thou shalt not.jpg

We live in a visual world, right? So why not go with that? My morning commute is peppered with the various church signs I pass on my way to work. I wonder who actually writes these pithy things.  Is there a team of writers in a back room somewhere brainstorming a year’s worth of compelling sayings to post outside on the church lawn? Do they mail a smattering of weekly messages to the church elders who get to select which ones to post on their outdoor billboard sign? Seriously, who writes these? I smile as I drive by signs like “Yes, We’re Open Between Christmas and Easter”, “Home Improvement Needed? Bring Your Family Here”, and “What’s Missing Here? Ch….Ch. UR!”.

Signs like these are old buddies, enticing you in, knowing your faults but pretty much accepting you as you are. “Haven’t been here for a while? Don’t worry, c’mon in, you’re good here.” “Having a bad day? I can relate. Stop by”. The welcoming spirit is what these churches advertise, it’s what they’re about, and they know it, and they’re just waiting for you to come around.  Take a peek at these church signs which are so engaging to read.

Not so with the synagogues I see. When I Googled (in images) ‘synagogue signs’ not a one made me chuckle. They were all quite boring, actually. Not exactly like a beckoning buddy, but an authority figure; more staid, formal, and reserved–and sometimes even indifferent: “Here’s our name. Isn’t that enough?”. “Here’s a list of services and times.”

Am I wrong? Sometimes you can’t even tell it’s a synagogue that you’re passing by  –fear of ensuing graffiti? Attacks? Perhaps. On the whole, synagogue signs don’t accuse you for not believing, cajole you to enter the sacred space, or even seem to welcome you in. Lack of judgement can often substitute for apathy. Okay I’ll admit, there might be some signs that say “Welcome”, fine. But sometimes being so mild-mannered can be construed as disinterest. We all know that person who doesn’t want to ‘intrude’ in our lives by asking us questions, but to us, it just feels as if the person can’t be bothered.

What I do see sometimes are program announcements on billboards: “Rockin’ Shabbat”, “Shabbat Under the Stars” and once I even saw an audacious sign that proclaimed:  “A Synagogue You Can Believe In”.  Take that one in and let its spiritually arrogant message sink in. It’s revealing that the sign is about the building. Really? I’m going to join because of that? What exactly are synagogues of today offering? The most common thing I see on signs is the word “Free”. If a consumer message is what is displayed, what else would someone think about?

Why should the synagogue downplay its message? Are we that insecure about our spiritual lives? Perhaps we’re not as clear as we think about who we are and what we communicate to the outside world. So, what would you want to read on a synagogue sign?

 


How to Deal With Angry Words in Troubling Times

 

Can you stay calm in an angry world?

Can you stay calm in an angry world?

I almost can’t watch the news anymore. For me, no matter what channel I turn to what I hear are words that seem to incite an emotional response and cause me to feel a great deal of angst. Reporters and screen crawlers alike parse out words and headlines that increase my heart rate, making me very anxious about what to expect (or not) next.

I am definitely on overload. I can tell because right about now I could use a strong dose of several Hallmark movies just to offset all the negativity that surrounds me. Or a Disney film. Anything without violence, terror, bloodshed, or senseless killing. There’s enough of that via the media that seeps into my home on a daily basis.

How do you respond internally to all of these caustic attacks? Does it affect you? Do you want to turn off the TV? Do you want to shout back?

I believe that we are affected by all that’s around us, including the words and images we let in, and that we also contribute to our reality by either accepting things as they are or by doing something to offset it.

Words matter. According to some Jewish traditions, the entire world was created with words.

Whether or not that is your belief, we all know that words have an immense ability to create, change, and mediate our reality.

We should not take words lightly. I remember this acutely after Yitzhak’s Rabin’s assassination, when there was much in the media about the verbal incrimination and incitement that led up to it. Libelous terms were casually used, and the level of poisonous words escalated when reporting about the opposition to his pursuit of peace. An account on CNN’s site last month (on the anniversary of the assassination) said “They called Rabin a traitor; some went so far as to liken him to a Nazi SS officer.”

Our own American reality has changed in just the past few weeks. Terror shootings have shocked us all. The death toll in just the past few months is beyond belief.  The ways in which we cope with the portrayal of these violent acts tells us more about who we are as a society than more benevolent times. How are we coping with this?

Many reporters, politicians, and pundits try to top each other by using acrimonious labels, venomous attacks, and ever more harsh statements. Reading or hearing these words would have shocked most of us just several months ago. We have to be careful that these experiences do not become our new normal. Very careful.

How can we possibly change what’s already happening? By doing what we can in our own small circle. I know this might sound very simplistic, but by making sure we behave the way we were intended to be–with honor, civility, and kindness, we can create a reality that is very different from the one we’re constantly exposed to.

We can change things by focusing as much as we can on our own choice of words.  Be more aware of the words you use to describe something you don’t like. Dare to do the opposite of what you’re reading and hearing.  

Speak more kindly.  Use even more care with how you speak with others. The power of your words will affirm that creation is Good.  “And God saw all that God had made, and behold, it was very good” (Genesis 1:35).

 

 


“This is not Camp!” How Parents Can Be More Welcoming

CampLake

If your child is returning home from overnight camp, expect that your laundry room will be filled with the dirtiest, grimiest piles of clothing you’ve ever seen since—well, never. Is it a surprise that you’re contemplating just chucking the whole lot and starting over for the coming school year? After all, do you really want to put the items with stained evidence of sleep-outs, mud slides, s’mores and who-knows-what else into your nice, shiny, clean washing machine? Though it is a formidable machine (which in some cases ought to pay rent for the space it takes up in your home) clearly intended to do the job of cleaning all manner of dirty clothing, you just don’t believe these clothes will ever be clean, no matter what the ads say.

(I’d like to introduce you to my new blog….please continue reading here on “Double Take”, and let me know what you think!)

Double Take


My Advice to Parents Before Your Teenager Leaves for College

College readiness for parents

Dorm stuff? Check. Water? Check. Values?

For those teens who have hopefully garnered enough college acceptance letters to make some choices, parents will need to make some choices too.

In a short time, your son or daughter will be packing bags to embark on a most amazing journey of self discovery at a college.

How does this new change redefine your role?

In what ways will you need to re-adjust your definition of parenting?

What would you say would be the best outcomes for your teenager during and after the college experience?

Do you both have the same set of expectations?

Recently, at a parent workshop on college admissions, several parents were very concerned about their child’s employability after college.

This is understandable. After all, college expenses are high, and in our culture, we’re very concerned nowadays about ROI (return on investment).

One set of parents explained that although their daughter was very interested in the arts, and it was her passion since elementary school, they felt that majoring in that field would be ‘a waste’, since it would be hard to earn a living after graduation.

Another set of concerned parents said their son, who loved sports in high school, was determined to attend a college with a great sports team, so he could try out and fulfill his desire to play baseball. However, they felt that his focus should be on a career instead, and since they felt that he didn’t have the skills to make the team, and he should redirect his focus now toward something more practical.

What is your priority for your teenager’s college education? Would the same outcome goals satisfy you and your teenager?

Should the main goal of college be to prepare your child for a job? Prepare your child for life? Give your child essential experiences to develop character? Encourage and develop passions? Create a lifelong network of friends?

In the examples above, it took some effort to redirect the conversation from the concerns centered around monetary success to ones that centered on the goals of a college education.

In recent years, I’ve seen increased pressure on teenagers to determine their life goals while in high school…in order to ‘maximize’ the college years. I remember being very surprised when a high school sophomore told me that she wanted to be a lawyer, in the business side of the entertainment industry, primarily negotiating contracts with singers.

Curious, I asked if she had taken a career inventory, or read a book on career development, or completed a career workshop because her goals were so specific. Her response was that her parents thought that since she was interested in singing, choosing that career would be a way to for her to make a lot of money.

So, what do you really want for your teenager in life? Are those the same things that your teenager wants?

This might be a great time to talk with your teenager about how you and he/she defines success.

Having all the dorm paraphernalia is important, but more important is having one of those conversations of a lifetime, so all parties have their values in alignment before bags are packed.

Image: http://www.flickr.com labeled for non-commercial reuse

Related articles:


Jewish Parents: How to decide the best option for your teen this summer

Summer: a time for choices

Summer: a time for choices

 

Jewish summer camp.  Arts classes. Internships. Specialty Sports Camps. College Prep Programs. Travel programs. SAT summer prep classes. Employment. Volunteer work.

The list of options for what teens can do in the summer can go on and on.

As the list gets longer, the frustration grows proportionately. How is a family to choose? In addition, there are a multitude of factors that also need to weigh in: the family’s work/life balance as parents juggle their own work schedules and vacation time, funds available at a time when resources are at a premium (pre-college), plus taking into account your teenager’s specific interests and career goals.

No wonder why so many parents are feeling overwhelmed. How do you help your teen choose what to do? What takes priority? The choices above are amplified by the following questions:

  • Should your teenager take on an internship?
  • Or do volunteer work?
  • Or use the time in the summer to prepare for college entrance exams?
  • What about taking a leadership role in an activity…is that off the table for the summer?
  • Should your teenager begin working so he/she learns responsibility and the value of a dollar?
  • How about making sure that your teen shows continuity by enhancing skills in a sport or activity that he/she excels in?

Another way to help, is for you to reflect back on your own summer experiences.

Which summer options continued to stick with you a long time after and why?

What would you have wished to do if you were able?

What mistakes did you make that actually contributed to the choices you’ve made now? (In other words, thinking about the positive outcomes of choices that might not have been the best might ease any guilt you might feel now of not making the perfect choice)

Here is my recommendation: select those activities that will continue to have meaning later in life.

When high school is a faded memory and your teen is already immersed in college–what activities will have made an impact?

Try thinking through summer activities with those goals in mind, despite how tempting it might be to fulfill short-term needs.

And I need to say here that you might just need to make sure that your teenager is occupied everyday while you’re at work. I get it, it is tough out there, no question. 

If you are thinking about what would be best for the college resume, college counselors and admissions officers have told  me that after reading thousands and thousands of applications, they can see through the haze of shallow but well-intentioned lists of extracurricular activities that have breadth but no depth.

So, you need to maximize your teen’s time, short as it is. So, keep in mind that the grander purpose of these activities is to give your teen something that will add to his/her character, something that will have long-term meaning.

Photo credit: wikipedia

Are you struggling with summer decisions? Please share your comments and thoughts, I’d like to hear from you.